Cancellation

Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and packed, it cannot be cancelled.

To cancel an order, please call our Customer Support Center @ 1800 843 7711 and give your order number requesting for a cancellation. If the order hasn’t been invoiced, our team will cancel the order for you and the refund will be posted back via the same method of payment for all pre-paid orders

Bulk Orders

nestron.in reserves the right to cancel bulk orders placed on the website. To avoid such cancellations and for bulk orders, please e-mail moncy@nestron.in 

Returns

The following general returns policy is applicable to all items sold on nestron.in.

1. A product purchased on nestron.in is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:

Product delivered is different from what was ordered

Product was received in a physically damaged condition or was found defective when package was opened.

The product or parts of the product or accessories that were described on the website as “In the Box” was missing.

2. All items to be returned must be in their original condition along with the following.

Original Order Invoice

Original packaging with labels, user manuals and warranty card

Serial Number of the product being returned should match our system

Any accessories/components, combo or bundle products or freebies you received with the purchase

For Wrong product/colour, incorrect description and missing accessories, the product should be unused

For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by Nestron engineers

For DOA of non-installable products, replacements would be processed in 10 working days.

3. Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Nestron Technologies shall not be liable for any misuse or usage of such information.

The associated return window and exceptions (if any) for returns as per category is defined below:

LED TVs : 10 days, replacement only

Air Conditioners : 15 days, replacement only

Washing Machine : 10 days, replacement only

Gas stoves : 10 days, replacement only

Speakers : 10 days, replacement only

How to generate a Return Request:

1. Please call our customer support center at 1800 843 7711 or email us at  support@nestron.in  to get a Return Authorization and request a pickup. Once we receive the product back, our engineers will evaluate the returned product and provide resolution based on the evaluation report. The replacement product will be shipped out basis the evaluation report.

2. If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 10 days from the delivery of the product.

3. If for some reason we are unable to replace a defective/damaged product, then we will refund the money towards your order back as follows